FAQs

What is Ship Better Co?

Ship Better Co is a 3PL (third-party logistics) provider specializing in fast, accurate, and affordable e-commerce order fulfillment. We work with Shopify, Amazon FBM, Etsy, and TikTok Shop sellers — especially brands experiencing viral-ad-driven growth — to ship orders with 99.9%+ accuracy, reduce fulfillment costs, and improve customer satisfaction.

How much do your services cost?

Our pricing is tailored to your business size, product type, and order volume. We offer competitive rates for packages under and over 1 lb, along with clear, predictable pricing (no hidden fees). We’ll create a custom fulfillment plan that fits your needs and budget.


➡ Request a personalized quote here

How do you manage inventory?

We use cloud-based inventory management powered by Zenventory. It tracks your stock across multiple fulfillment channels all in one place — Shopify, Amazon FBM, Etsy, TikTok Shop, and more — so you have real-time visibility into every sale, shipment, and restock. You’ll always know your inventory levels and can automate workflows to keep products in stock and orders going out on time.

Do you handle returns?

Yes! We offer returns management to keep your customers happy and your operations running smoothly. We’ll work with you to create a returns process that’s fast, cost-effective, and aligned with your brand.

Do you have a client portal where I can see my orders?

Absolutely. Our client portal lets you track every order, monitor shipments, view inventory levels, and manage your account — all in real time. It’s user-friendly, transparent, and available 24/7.

Do you ship internationally?

Yes! We partner with APC to provide quick, seamless DDP (Delivered Duty Paid) international shipping, so your customers never have to worry about surprise duties or taxes at delivery. APC also handles all international customer service inquiries, ensuring a smooth experience from checkout to delivery.

With APC, your customers get:

  • Affordable international shipping rates

  • No hidden customs fees or duties at delivery

  • Fast, reliable service with real-time tracking

  • Dedicated international support for any shipping questions

What shipping carriers do you use?

We work with trusted carriers to give you the best rates and fastest delivery options for your customers:

  • USPS Ground Advantage – Reliable and affordable for packages across the U.S.

  • USPS First Class Mail – Perfect for lightweight flat items like stickers

  • UPS Ground – Cost-effective ground shipping for heavier or bulk orders

  • APC – Seamless DDP international shipping with built-in customer service

We continually evaluate new carriers and services to improve speed, pricing, and reliability for our clients.

What is your order accuracy rate?

Our order accuracy rate is an industry-leading 99.997%.
To put that in perspective:

  • Most 3PL providers average 96%–98% accuracy — which is already considered strong.

  • Accuracy rates above 98% are seen as exceptional in the logistics industry.

  • Reliable fulfillment partners aim for at least 99% accuracy — and we exceed even that.

By operating at 99.997%, we drastically reduce costly errors, minimize returns, and keep your customers coming back. In short: fewer headaches, happier customers, and stronger repeat business.

How do you handle customer support?

You’ll never get stuck in a ticket queue. We provide direct, personalized customer support via Teams, so you can reach someone in the warehouse who knows your account. Fast answers, no long waits.

Do you offer Amazon Prep services?

Yes! We handle Amazon FBA prep, including labeling, bundling, and compliance checks. We also fulfill FBM (Fulfilled by Merchant) orders at more affordable rates than Amazon’s own service.

What is your pricing structure?

Our pricing is simple and transparent:

  • Pick/pack fee per order

  • Shipping cost (at our discounted rates)

  • Monthly storage fee

  • One-time setup fee

➡ Get your customized pricing here

Do you actually care about your clients?

Caring about our customers is the foundation of Ship Better Co. We’re e-commerce owners ourselves, so we understand the pressure of keeping customers happy while scaling fast.

We:

  • Treat your brand like our own

  • Answer your questions quickly (no endless ticket queues)

  • Constantly look for ways to save you money without sacrificing quality

  • Celebrate your wins — because your success is our success

We’re also exclusive in who we work with. We only take on a select number of clients each year, and only if they’re the perfect fit for our process. This allows us to give every brand in our care the personal attention, speed, and accuracy we’re known for.

In short: yes, we care — and we back it up by keeping our client roster small so we can deliver the very best.